• 1. Official Brand Warranty Coverage:
    Every authentic Tiger Smartphone purchased through our website or authorized offline retail channels comes backed by an extensive 1-Year (12 Months) Brand Warranty covering structural internal hardware components and manufacturing errors. Associated box accessories—such as the factory-bundled fast charger adapter, high-speed USB data cables, and built-in lithium-ion battery units—are fully protected under a dedicated 6-Month Warranty from the verified invoice date.
  • 2. The 7-Day Replacement Policy:
    We maintain a strict quality assurance standard. However, if your newly delivered Tiger device exhibits a verified manufacturing hardware defect or systemic functional failure within the first 7 days of delivery, you are fully eligible for a complete brand-new replacement device of the exact same model.
    • Conditions for Replacement: The phone must be returned to our warehouse or nearest service center in absolute pristine cosmetic condition. It must be accompanied by its original retail product box, unbroken IMEI stickers, the official purchase invoice, and all bundled accessories. Any physical dents, chips, or external scratches will instantly invalidate the 7-day replacement program.
  • 3. Specific Warranty Exclusions:
    The official Tiger brand warranty stands completely voided under the following scenarios:
    • Physical trauma, drop impacts, broken screens, or internal cosmetic fractures caused by improper handling.
    • Liquid ingress or water damage, regardless of whether the phone features splash-resistant materials.
    • Software corruption arising from unauthorized system rooting, bootloader modifications, custom ROM flashing, or third-party repair shop teardowns.
    • Natural deterioration over time, including standard battery degradation or superficial paint peeling.
  • 4. How to Execute a Claim:
    To initiate a repair or replacement ticket, please visit any of our dedicated Tiger Service Centers across major Bangladeshi districts. Alternatively, you can open a digital support ticket on our website by attaching a clear image of your official cash memo or digital invoice alongside a brief video description highlighting the technical hardware anomaly.